“Disempowering”, “impossible”: Healthcare provider insights into the welfare system for Māori with long-term conditions

Publicly released:
New Zealand
PHOTO: Romain Dancre/Unsplash
PHOTO: Romain Dancre/Unsplash

Researchers asked 130 healthcare providers in the Waikato region for their thoughts on how well patients with long-term health conditions are able to access welfare support when they present at the hospital. Focusing especially on the experiences of Māori patients needing welfare support, interviewees said many eligible patients had limited access to information about how to access it. Additionally they said that patients felt they were being pushed around between agencies, and that social workers themselves found it difficult to get through to WINZ. The team says healthcare providers don’t have enough funding, staff or resources to help patients get welfare support, so to fix this, health, welfare and other sectors need to work together in a more coordinated and fair way.

News release

From: New Zealand Medical Journal

Many Māori with long-term health conditions often come to hospital with serious social problems, such as not having enough food, heating or stable housing, or not getting the income support they are entitled to. The research team spoke to people working in different health settings who said that Māori often struggled to get clear information and support from the welfare system. Because the health and welfare systems are complicated, hard to access and not set up to promote fairness,
many Māori patients were on the wrong type of welfare support. Others stopped trying to get help because the process was too difficult, and those who needed the most support often found it even harder. Healthcare providers don’t have enough funding, staff or resources to help patients get welfare support, so to fix this, health, welfare and other sectors need to work together in a more coordinated and fair way.

Journal/
conference:
New Zealand Medical Journal
Organisation/s: University of Waikato, University of Auckland, Health New Zealand – Te Whatu Ora
Funder: The Health Research Council of New Zealand provided the funding for the parent project and the present paper.
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