Whānau caregivers of kids need support they can trust

Publicly released:
New Zealand
Photo by Matthew Lancaster on Unsplash
Photo by Matthew Lancaster on Unsplash

A New Zealand study explores the experiences of 'informal caregivers' raising children born to wider family or friends, where the state doesn't have legal custody. Researchers interviewed six people in such caregiving and whāngai roles. They had to figure out the wide-ranging support needs of their children and coordinate access to services, but also reported feeling isolated and misunderstood by providers. The study authors say care sector organisations should support frontline staff to better understand informal care, and be accepting and sensitive to caregivers' unique needs, so they can build trusting relationships.

Expert Reaction

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Christie McGiven, lead author of this study, comments:

We need greater awareness of the unique challenges of adults providing care for children of family members.

"In 2023, there were around 13,930 people caring for children outside of statutory care and receiving WINZ financial support via the Unsupported Child Benefit or Orphans Benefit. These carers often begin their caregiving experience in situations of high stress, some have multiple interactions with police or Oranga Tamariki when raising safety concerns for the children, others navigate family court processes alone and often do so without adequate information about support available to them and the children.

"Greater collaboration is needed between key government agency roles (WINZ, Family Court Navigators, Family Group Conference Coordinators) and organisations providing caregiver support. Strengthened relationships will help bridge the ‘information gap’ and access to relevant information and local support for benefit of the children.

Last updated:  13 Jun 2025 9:14am
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Declared conflicts of interest Christie McGiven is lead author of this paper.
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Kōtuitui: New Zealand Journal of Social Sciences Online
Research:Paper
Organisation/s: University of Auckland
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