EXPERT REACTION: Trust in NZ media stabilises

Publicly released:
New Zealand
Photo by Simona Sergi on Unsplash
Photo by Simona Sergi on Unsplash

Trust in NZ's news brands has increased over the past year, according to new surveying. Authors of the Trust in News in Aotearoa New Zealand report say it's an early sign of stabilisation after five years of sharp decline. The report also found that approximately 60% of New Zealanders are ‘uncomfortable’ with news produced by AI.

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Approximately 60% of New Zealanders ‘uncomfortable’ with news produced by AI

The AUT research centre for Journalism, Media and Democracy (JMAD) has published its sixth annual Trust in News in Aotearoa New Zealand report, authored by Dr Merja Myllylahti and Dr Greg Treadwell.

The report finds trust in the news in New Zealand is showing early signs of stabilisation after five years of sharp decline.

In 2025, 45% of New Zealanders trusted the news they consumed themselves (unchanged from 2024). Trust in the news in general fell slightly from 33% in 2024 to 32% in 2025, but at the same time, trust in individual news brands improved.

  • Trust in all news brands increased with Whakaata Māori, Iwi Radio, RNZ and The Spinoff showing the strongest recovery from 2024 levels
  • In 2025, RNZ was perceived as the most trusted news brand, the Otago Daily Times was rated as second, and TVNZ and NBR received the third highest trust scores

When asked about the use of artificial intelligence (AI) in news, 60% of New Zealanders said they were uncomfortable with news mainly produced by AI with some human oversight.

- New Zealanders list transparency and openness as the most important aspect of trust in news brands. As newsrooms increasingly use AI, they must be fully open about the use of these tools, says Dr Merja Myllylahti, co-author of the report.

The report also finds a significant shift in news consumption patterns. Video-sharing platform YouTube has grown significantly as a source of news. In 2025, Facebook, Instagram and YouTube were among New Zealanders’ seven most used news sources. While not in the top 10 sources of news, TikTok has grown to be a source of news for 17% of respondents.

New Zealanders top 10 platforms for news consumption in 2025

  • Stuff (66%)
  • TVNZ (62%)
  • NZ Herald (60%)
  • Facebook (58%)
  • YouTube (43%)
  • RNZ (41%)
  • Instagram (39%)
  • Commercial radio (other) (39%)
  • Three News (38%)
  • Newsroom (34%)

We also asked what news New Zealanders were most interested in and local news came out on top (72% were interested), while not far behind were international news (70%) and political news (62%). New Zealanders say they are least interested in celebrity and entertainment news (21%), and fun news (26%).

- People’s desire for local news is clear, says co-author Dr Greg Treadwell. This is odds what is actually happening in the local-news industry with large media companies shedding community titles.

Expert Reaction

These comments have been collated by the Science Media Centre to provide a variety of expert perspectives on this issue. Feel free to use these quotes in your stories. Views expressed are the personal opinions of the experts named. They do not represent the views of the SMC or any other organisation unless specifically stated.

Associate Professor James Hollings, Journalism Programme Leader, Massey University

It's well established that in times of crisis people look for trusted sources of information, so it's no surprise that the fall in news trust over the past five years has stabilised. It's still a concern though, that New Zealanders' trust in news has fallen so far in the past five years, and is now low internationally. 

"It's interesting that Stuff is the most popular outlet, but not the most trusted, which tends to reinforce another media truism, that what people say they want what they actually consume are not the same. People might trust RNZ the most, but they don't always want news they can trust.

"It's also ironic that local news is what people most want, when the major brands (Stuff and NZ Herald) have so neglected this in recent years, at their cost. They have run down and closed so many local papers.

"Local crime and abuse of power flourish in the dark, out of the spotlight.

"Our political leaders could and should do a lot more to support local journalism in New Zealand. This survey shows that New Zealanders want that.

Last updated:  11 Apr 2025 11:39am
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Associate Professor James Hollings, Journalism Programme Leader, Massey University

It's well established that in times of crisis people look for trusted sources of information, so it's no surprise that the fall in news trust over the past five years has stabilised. It's still a concern though, that New Zealanders' trust in news has fallen so far in the past five years, and is now low internationally. 

"It's interesting that Stuff is the most popular outlet, but not the most trusted, which tends to reinforce another media truism, that what people say they want what they actually consume are not the same. People might trust RNZ the most, but they don't always want news they can trust.

"It's also ironic that local news is what people most want, when the major brands (Stuff and NZ Herald) have so neglected this in recent years, at their cost. They have run down and closed so many local papers.

"Local crime and abuse of power flourish in the dark, out of the spotlight.

"Our political leaders could and should do a lot more to support local journalism in New Zealand. This survey shows that New Zealanders want that.

Last updated:  11 Apr 2025 11:12am
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Dr Ethan Plaut, Senior Lecturer in Communication, Waipapa Taumata Rau | University of Auckland

People in New Zealand are passionate about news, but they're also fed up with the untrustworthy AI-generated slop and other misinformation choking social media.

"In that chaotic global news environment of eroding trust, it makes sense we're turning to reputable journalists right here on the ground in Aotearoa. Partly, that's because people want local stories that affect their own lives.

"But amid the global instability of 2025, it's also natural that we turn to familiar voices and trusted journalistic institutions to help make sense of that wider world too, and to figure out our places in it.

Last updated:  11 Apr 2025 9:12am
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