New Zealand's MIQ system adequate for some, abysmal for others

Embargoed until: Publicly released: 2022-01-10 13:45

New Zealand

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In-depth interviews with 75 individuals have revealed stark differences between MIQ facilities in New Zealand, highlighting key components that substantially improve people’s experiences in managed isolation. Access to clear and consistent information about the location, duration and protocols of their stay directly improved people’s experiences in MIQ, while a lack of clarity was “distressing." Internet access and the quality of catering were highly variable across different facilities, and a number of participants emphasised that cultural and dietary requirements needed to be better accommodated. Many reported inadequate facilities for large family groups. Researchers were particularly concerned about the number of interviewees reporting inconsistencies in social distancing protocols and the use of facemasks, especially in the context of housekeeping arrangements, which varied widely across different facilities.