Australia; New Zealand; International
How often people in different countries use AI chatbots, such as Copilot or ChatGPT, for questions about their health might depend on their confidence in their hospitals, according to new research. The study looked at 1.7 million health-related conversations from Microsoft Copilot across 109 countries, including Australia, and found that the proportion of all conversations that were health-related was higher in countries with lower confidence in hospitals. The study also looked at what these conversations were about, and found their content was linked to development indicators and health system structure. The researchers say these results are consistent with a pattern in which countries with lower confidence in healthcare institutions have greater use of conversational AI as an alternative source of health information.
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